These terms and conditions govern the use of Geek Seal’s services, including computer repair, IT support, and associated solutions. By booking or using Geek Seal services, you agree to the terms outlined below.
1. Service Delivery
Geek Seal offers both on-site and remote support across Sydney and surrounding regions. The following applies:
- Appointments: Services are available 7 days a week. Bookings can be made via phone or email.
- Technician Identification: Technicians will provide proper ID upon arrival.
- Service Scope: Technicians will assess and estimate the duration of repairs or tasks. Additional services may require approval before commencement.
2. Payment and Fees
- All service fees are time-based and agreed upon during booking.
- Accepted payment methods include cash, credit card, or bank transfer. Credit card payments will only be processed post-service approval.
- Costs for hardware or software, if required, will be communicated separately.
3. Cancellation and Refunds
- Cancellations must be made at least 24 hours before the scheduled appointment to avoid fees.
- Refunds are provided only under circumstances where services were incomplete or unsatisfactory, as detailed in Geek Seal’s Refund and Cancellation Policy.
4. Data Loss and Backups
Geek Seal is not responsible for data loss during repairs. Customers are advised to back up important data prior to service.
5. Liability
Geek Seal aims to deliver professional and satisfactory services but does not guarantee the complete resolution of certain issues due to unforeseen circumstances.
6. Privacy and Security
Geek Seal is committed to maintaining customer privacy. Personal information collected during bookings is managed per Geek Seal’s Privacy Policy.
7. Customer Responsibilities
- Customers must provide accurate information regarding their devices and any issues encountered.
- Remote access, if required, should be granted securely to technicians
8. Complaints and Disputes
Any complaints or disputes should be directed to Geek Seal’s customer service team via the provided contact details.
9. Contact Information
For any queries, customers may reach out to:
- 1.Email: Send an email to admin@geekseal.com.au with the subject line “Opt-Out” and include your name and contact information.
- 2.Phone: Call us at 1300 365 278 and request to be removed from our marketing lists.
- 3.Address: 501/94-96 Railway Terrace, Merrylands NSW 2160, Australia
