Refund and Cancellation Policy

Effective Date

At Geek Seal, we strive to provide the highest level of customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services.

1. Refund Policy

We offer refunds under the following conditions:

1.Service Not Completed:
  • If we are unable to resolve the issue outlined in your service request and no alternative solutions are possible, you may request a refund.
2.Billing Errors:
  • If you have been incorrectly charged, we will refund the excess amount promptly.
3.Service Deficiencies:
  • If a completed service is found to be deficient due to errors on our part, a refund or reservice may be offered at our discretion.

Exclusions:

  • Refunds will not be provided for issues unrelated to the initial service request.
  • Damages caused by third-party interference, misuse, or negligence after our service are not eligible for refunds.
  • Diagnostic fees are non-refundable if you choose not to proceed with the repair.

2. Cancellation Policy

Customers can cancel appointments under the following conditions:

1.Free Cancellation:
  • If we are unable to resolve the issue outlined in your service re○ Cancellations made at least 24 hours before the scheduled appointment will not incur any fees.
2.Late Cancellation Fee:
  • Cancellations made less than 24 hours before the appointment may incur a fee equivalent to 50% of the estimated service charge, as technicians are already scheduled for your service.
3.No-Show Policy:
  • If you are not present for an on-site service or fail to respond to our technician for a remote session, a no-show fee of 50% of the service charge will apply.

3. How to Request a Refund or Cancellation

  • Email: Send your request to admin@geekseal.com.au with the following details:
    • Your name
    • Service date and time
    • Reason for refund or cancellation
  • Phone: Call 1300 365 278 to speak with our support team

4. Processing Time

  • Refund requests are processed within 5–10 business days after approval
  • Refunds will be issued using the original payment method.

At Geek Seal, your satisfaction is our priority. For questions or concerns regarding this policy, please contact us at admin@geekseal.com.au or 1300 365 278.

2. Service Warranty Policy

Detailing service guarantees and warranty periods for repairs and installations:

Draft:
  • Geek Seal provides a 30-day warranty on all repair services.
  • Warranty covers defects or incomplete repairs related to the original issue.
  • It does not cover misuse, damage caused by third parties, or issues unrelated to the initial repair.

3. Accessibility Policy

Ensuring the website and services are accessible to all, including people with disabilities:

Draft:
  • Geek Seal is committed to providing accessible services to everyone
  • Our website adheres to WCAG 2.1 standards to ensure usability for individuals with disabilities.
  • Customers requiring additional assistance can contact us at 1300 365 278

4. Data Breach Response Policy

To comply with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act:

Draft:
  • Geek Seal will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in the event of a data breach involving personal information.
  • Immediate steps will be taken to contain and mitigate the breach.
  • For breach-related queries, email admin@geekseal.com.au.

5. Fair Use Policy

Applicable if Geek Seal offers unlimited plans or support services to prevent misuse:

Draft:
  • Geek Seal’s services are intended for reasonable and fair use.
  • Excessive, malicious, or abusive usage may lead to restrictions or additional charges.
  • Fair use is determined at the discretion of Geek Seal..

6. Advertising and Marketing Policy

To align with Australian consumer laws and Google Ads policies:

Draft:
  • Geek Seal ensures all advertisements are truthful, accurate, and non-deceptive.
  • Pricing, discounts, and offers will include clear terms and conditions
  • Customer testimonials and reviews displayed on the site reflect genuine feedback..

7. Environmental Sustainability Policy

If Geek Seal engages in eco-friendly practices:

Draft:
  • Geek Seal is committed to reducing e-waste by responsibly recycling old devices and using energy-efficient equipment.
  • Customers can return old or defective devices to Geek Seal for proper disposal..

8. Child Safety Policy

If Geek Seal provides services to families or schools:

Draft:
  • Geek Seal ensures all staff are trained to interact professionally and safely with children.
  • Technicians working in school environments will undergo necessary checks, including Working with Children Checks..

9. Third-Party Products and Services Disclaimer

If Geek Seal uses or recommends third-party products

Draft:
  • Geek Seal may recommend third-party products or services for optimal performance.
  • While we vet these recommendations, Geek Seal is not liable for the performance or support of third-party products.